Hundreds of British Airways flights have been cancelled or delayed across the country due to an IT glitch.
The airline has been working to return to schedule but some flights remain cancelled or delayed, including those at Glasgow and Edinburgh Airports.
So far British Airways has cancelled 81 flights due to operate to or from Heathrow while 10 Gatwick flights were cancelled. More than 200 other flights were delayed, with some more than five hours behind schedule.
Glasgow Airport has said six BA flights operating from the airport have all been cancelled. These are BA 1479, BA 1482, BA 2960, BA 1483, BA 1487, BA 2961.
With passengers left stranded, we take a look at what your rights are for receiving compensation.
According to Aashna Shroff, personal finance expert at money.co.uk, you are entitled to a full refund; or an alternative flight to your destination from a nearby airport, with the airline responsible for additional travel costs; or an alternative flight on a later date.
If you experience a significant delay – whether flying from or to the UK – due to an airline IT outage, the airline is required to make your wait a comfortable one, including providing food and drink, phone calls, and even accommodation, if necessary.
If you are delayed by more than five hours as a result of a fault lying with the airline, you have the right to cancel your journey and have the cost of your flight reimbursed
If you have travel insurance, check the policy terms and conditions as you may be able to claim for delays or cancellations to flights due to an IT issue out of your control.
He added: “If you used a credit card and booked your flights directly with the airline, you may be able to claim a refund for delays or cancellations under Section 75 of the Consumer Credit Act.
“But the most important thing is not to cancel your flight or to book a replacement until you have confirmation on the status of your existing flight, or you might be left footing the bill for two tickets if your flight takes off as scheduled.
“If you’re flying later today and you’re worried about possible flight delays or cancellations, I would advise travellers to check BA’s website and to contact their travel providers for up-to-date information on the IT system issues. It is important to check this information before travelling to the airport to ensure you know the latest status of your scheduled flight.”
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